Terms of Service

1. Services Overview

Our Services may include:

• Creative services (such as photography, videography, and content creation)
• Website design and development
• Business consulting and operational strategy
• Software tools, CRM systems, automations, and AI-powered features (including Zolar OS)

Certain Services may include setup, customization, or consulting. Timelines, deliverables, and scope will vary depending on the specific agreement or service purchased. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

2. Payments, Fees, and Subscriptions

• Payment Terms: Fees for services are outlined in specific project agreements, invoices, or at the time of purchase.
• Deposits: Most creative and development services require a non-refundable deposit to secure a booking or begin work.
• Subscriptions: If you purchase a subscription (e.g., Zolar OS software access), your payment method will be charged automatically on a recurring basis (monthly or annually) until you cancel.
• Delinquent Accounts: We reserve the right to suspend or terminate access to Services if payments are not made on time. Interest and collection fees may apply to late payments.
• Refunds: Unless explicitly stated in a specific service agreement, all payments and deposits are non-refundable.

3. SMS/Text Messaging Terms & Conditions

By providing your phone number through our website forms or during the onboarding process, you explicitly opt in to receive SMS (text) communications from Zolar Studio.

• Message Purpose: SMS messages are sent for response to inquiries, appointment/booking reminders, service-related updates, and operational communications.
• Message Frequency: Frequency varies based on your interaction with our Services.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out at any time by replying STOP to any message.
• Support: Reply HELP for assistance or email hello@zolarstudio.com.
• Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

4. Intellectual Property

• Ownership: Zolar Studio and its licensors own all rights, titles, and interests in the Services, including but not limited to software, code, designs, logos, text, and graphics.
• License to You: We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal or internal business use.
• User Content: You retain ownership of any content you provide. By sharing content through the Services, you grant us a non-exclusive license to use, store, and process that content to provide the Services.

5. User Conduct and Restrictions

You agree not to:

• Use the Services for any illegal purpose or in violation of any local, state, or federal law.
• Reverse engineer, decompile, or attempt to extract the source code of any software provided (including Zolar OS).
• Interfere with or disrupt the security or performance of the Services.
• Use automated means (bots, scrapers) to collect information from our Services without permission.
• Impersonate any person or entity or provide false information.

6. Enforcement and Termination

We reserve the right to deny service, suspend accounts, or terminate access to the Services at our sole discretion, with or without notice, for any reason, including a breach of these Terms.

7. Disclaimers and Limitation of Liability

• "As Is" Basis: The Services are provided on an "as is" and "as available" basis without warranties of any kind.
• Disclaimer: We do not warrant that the Services will be uninterrupted, error-free, or completely secure.
• Limitation: To the maximum extent permitted by law, Zolar Studio LLC and its members, employees, or affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless Zolar Studio LLC and its affiliates from any claims, damages, or expenses (including attorney's fees) arising from your use of the Services or your violation of these Terms.

9. Disputes, Governing Law, and Jurisdiction

• Governing Law: These Terms are governed by the laws of the State of Washington, USA.
• Arbitration: Any dispute arising from these Terms will be resolved through binding arbitration in Washington, under the rules of the American Arbitration Association (AAA), except for small claims court matters.
• Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in a class-action lawsuit.

10. General Provisions

• Severability: If any part of these Terms is found unenforceable, the remaining parts remain in effect.
• No Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Entire Agreement: These Terms, along with any specific service agreements or invoices, constitute the entire agreement between you and Zolar Studio.

11. Copyright and Complaint Policy

If you believe material on our Services infringes your copyright or other rights, please contact our designated agent at hello@zolarstudio.com with the specific details required by the DMCA or applicable law.

12. Contact Information

For questions regarding these Terms or our Services, please contact us: